Workforce Management

Healthcare call center workforce management.

What is it?

Staffing is a key element for any business that requires a robust management model to support it. RelateCare offers best practice Workforce Optimization practices and guidelines that will ensure an organization’s patient access strategies are delivered in the most cost-effective and efficient manner.

How does it work?

Our team of consultants works with your organization to ensure that employees are engaged and productive, and the right people are doing the right job. Practices include:

  • Data analytics
  • Best Practice Training
  • Effective Workforce Management and Planning
  • Adherence Management
  • Employee Engagement Programs
  • Talent acquisition
  • Retention.

Why do you need it?

By systematically planning ahead, we can help you provide the right number of people, with the right skills to staff your healthcare contact center. In an industry as fast-moving as healthcare, workforce management is needed to remain efficient and avoid losses due to over staffing or wastage.

Patient Testimonials

You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

Patient, Appointment Scheduling Service, California, USA

I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

Patient, Lactation Service, Ireland

It’s so nice to have someone here to listen to me

Patient, Post Discharge Service, Cleveland, USA

I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

Patient, Appointment Scheduling Service, Boston, USA.

The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

Healthcare Leader, Nurse Triage Service, Texas, USA.

The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

Patient, Appointment Scheduling Service, Texas, USA.

you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

Patient, Appointment Scheduling Service, St. Louis, USA.

Patrick went the extra mile, he was compassionate and made our experience so much easier

Patient, Appointment Scheduling Service, California, USA.

See what some of our clients say about our work