RelateCare provides the very best in Healthcare Contact Center Consulting, Clinical and Wellness Program implementation, Business Process Outsourcing and Specialized Support Services to healthcare organizations.

Healthcare contact center consulting

Healthcare Contact Center Consulting

We have the knowledge and expertise to advise and assist healthcare organizations, large or small, in the design and implementation of best-in-class patient access solutions. Create a more efficient, more productive contact center, and a better patient experience.

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Clinical and Wellness programs and Population Health Management

Clinical and Wellness Programs

Our programs enable population health to succeed and support healthcare organization’s pursuit of the Triple Aim goals. We strive for lower costs, patients who are engaged, motivated, and confident in their ability to make healthy behavior change.

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Nurse on Telephone

Business Process Outsourcing

Our team of clinical and non-clinical agents, led by Registered Nurses, provide a range of offsite call management services so you can focus on your core competencies. Services include appointment scheduling and patient outreach.

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Call center workforce optimization

Specialized Support Services

We support fully engaged and motivated staff with the knowledge and training required to implement best practice processes. We not only advise but show how these practices are implemented through performance monitoring, benchmarking and feedback.

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VNA Health Group has had the privilege of partnering with RelateCare in numerous projects through VNAHG’s Connected Health Institute. RelateCare runs VNAHG’s post-discharge call back program designed to ensure patient’s know their medications, are satisfied with their home care, and have the tools needed to successful stay healthy at home.”

Dr. Steve Landers, President – Visiting Nurse Association

Want to improve your patient access?