RelateCare provides the very best in Healthcare Contact Center Consulting, Clinical and Wellness Programs, Contact Center Outsourcing and Specialized Support Services to healthcare organizations.

Healthcare contact center consulting.

Healthcare Contact Center Consulting

Contact Centers are typically seen as cost centers in many healthcare organizations. RelateCare’s consultancy services transform contact centers into pivotal value adding revenue generators for healthcare organizations. Our team of experienced contact center consultants and clinical professionals are experts in the design and implementation best-in-class patient access and patient engagement solutions.

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Clinical and Wellness programs and Population Health Management

Clinical and Wellness Programs

Healthcare organizations are under tremendous pressure to ensure clinical personnel are being utilized to the top of their licensure. RelateCare’s team of experienced Registered Nurses, Medical Assistants and Health Coaches empower healthcare organizations to seamlessly manage and co-ordinate patient care journeys. RelateCare Nurse Triage, Post Discharge follow up, and Wellness Solutions ensure patients receive the right level of care and support when they need it.

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Nurse on Telephone

Business Process Outsourcing

Delivering quality patient care is much more than just delivering knowledgeable clinical support to patients within the four walls of a hospital. RelateCare’s non-clinical outsourcing communication solutions enable healthcare organizations to focus on their core competencies. RelateCare’s contact centers act as a virtual extension of an organizations existing operations. RelateCare’s contact centers operate 24/7 and are equipped with the latest technology and resources necessary to provide an elevated patient experience.

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Call center workforce optimization

Specialized Support Services

Often, healthcare organizations look for outside expertise in the continuous support of their contact center operations. RelateCare’s suite of specialized support services are cleverly designed to support and integrate with existing contact center operations to manage quality, reporting, training and staffing.

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VNA Health Group has had the privilege of partnering with RelateCare in numerous projects through VNAHG’s Connected Health Institute. RelateCare runs VNAHG’s post-discharge call back program designed to ensure patient’s know their medications, are satisfied with their home care, and have the tools needed to successful stay healthy at home.”

Dr. Steve Landers, President – Visiting Nurse Association

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