May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
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Smartsourcing and Co-sourcing: The Future of Client-Partnership
November 10, 2020 / by Dr. Robert Grant / Contact Center, Partnership, Patient Access, Services, Thought Leadership
There are often negative connotations around the idea of outsourcing. On the extreme view, it can be seen as a cynical cost-cutting exercise where local job opportunities are shifted miles away over-seas in order to save a few dollars. It can also be challenging for organizations to place the level of trust required in the […]
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The Value of Employee Engagement within the Healthcare Contact Centre
June 30, 2020 / by RelateCare | Communicating Better Health / Blog, employee engagement, Services, Thought Leadership
The nature of healthcare contact centres is changing at a rapid pace. Patients are becoming increasingly comfortable with online self-service tools. The remaining live calls to contact centres are often quite complex to resolve, and so, in order to provide consistent high-quality patient experiences, it is necessary to have experienced, knowledgeable patient service representatives with […]
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RelateCare Patient Support Model
May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
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Quality Assurance and the Healthcare Contact Center
May 11, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Services, Thought Leadership
This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the history of industry has always emphasized the […]
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RelateCare transition 300+ Service Representatives to Work-From-Home!
April 6, 2020 / by Dr. Robert Grant / Blog, News, Press Release, Thought Leadership
The rapid onset of the COVID-19 crisis has created a fundamental fracture in the ordinary ways of living and of doing business. In the face of this crisis, RelateCare have taken swift and decisive action to respond to this new world. The goal is two-fold: to support our client partners in maintaining service excellence in […]
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The Physician Champion: essential to optimizing your healthcare contact center.
September 26, 2019 / by wpengine / Blog, News
Patient Access: The First step on the journey During medical school, my responsibility as a physician-in-training was to show up, see the patient in the room, and make sure I was providing the best care possible. However, when I moved into residency, and subsequently moved into a role as a faculty member, I noticed that […]
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