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    A ‘Lean’ Philosophy and Culture: Continuous Improvement in the Healthcare Contact Center (Part I)

    January 14, 2021 / by Dr. Robert Grant / Blog, Contact Center, Continuous Improvement, employee engagement, Lean, Patient Access, Thought Leadership

    In this two-part series, we take an in-depth look at RelateCare’s Continuous Improvement Division, which is dedicated to the integration of a ‘Lean’ philosophy and culture into our healthcare contact center solutions and operations. In the first part of the series, we explore the origins and background of the Continuous Improvement Division in RelateCare, why […]

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    Smartsourcing and Co-sourcing: The Future of Client-Partnership

    November 10, 2020 / by Dr. Robert Grant / Contact Center, Partnership, Patient Access, Services, Thought Leadership

    There are often negative connotations around the idea of outsourcing. On the extreme view, it can be seen as a cynical cost-cutting exercise where local job opportunities are shifted miles away over-seas in order to save a few dollars. It can also be challenging for organizations to place the level of trust required in the […]

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    Family-Centered Patient Access at Children’s Hospitals

    May 28, 2020 / by RelateCare | Communicating Better Health / Blog, Partnership, Scheduling Optimization, Services

    As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the healthcare organizations that we serve. This is a mission I am passionate about with all our clients-partners but I have a special pride in RelateCare’s historic […]

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    Scheduling Optimization: Planning for the Future

    May 19, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Scheduling Optimization, Services, Thought Leadership

    COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled.  It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]

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    RelateCare Patient Support Model

    May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership

    Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1.  In California, Stanford Children’s Health clinicians […]

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    PRIOR AUTHORIZATIONS: Obtain faster approvals with less headaches.

    December 9, 2019 / by wpengine / Blog, News

    Sladjana Vukovic is RelateCare’s Director of Revenue Cycle Management. Previous to RelateCare, Sladjana worked for Cleveland Clinic in various Revenue Cycle functions: Financial Counseling, Scheduling, Registration, Authorization, and Denials Management. Sladjana performs detailed, quantitative analysis providing clients insights addressing healthcare’s biggest challenges with a core focus on increasing revenue and reducing costs. The challenges and […]

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