Why are Contact Center Outsourcing Partnerships Gaining Momentum?

Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience.  This approach has enabled […]

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Solving Healthcare Backlogs: Robotic Process Automation

In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director of Information Services with RelateCare, Jordan is uniquely positioned to offer key insights into how we can leverage technology to improve patient access for our client […]

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