About Us // Testimonials

We are very grateful for the relationship we have with RelateCare. It has truly allowed us to elevate the care to our patients. We look forward to continuing to work with you and your team.

We were happy to be the first at WashU to begin working with RelateCare, which has really made a major impact on our patient care and staff satisfaction/retention.

I would like to complement her efficiency, customer service skills and support throughout the application. She really went above and beyond, invested a lot of time to ensure clarity on what was required, and I would appreciate if you could acknowledge her efforts. She displayed an array of HSE values being caring, compassionate, courteous, and professional.

Cameron, helped wonderfully with getting to the bottom of what was needed to be submitted, helping me by even walking me through the steps to get the document online that I would need to submit. Wonderful help, patience & kindness!

Thank you to the RelateCare team for assisting us with a highly sensitive and important account in such a prompt manner. We appreciate your support in prompt follow up to protect our patient’s from preventable financial risk.

I would like to recognize your agent who has a strong attention to detail. He never forgets my name when transferring calls to introduce me to the patient. He can relay specifics pertaining to the call with ease. I really appreciate the recall skills.

I’d like to recognize your agent for making a difference as she anticipates the needs of both the patient and the contact center in managing patient care. She is direct, professional, and kind. She was confident in communicating a message back to the patient when news the patient wanted to hear was delayed.

She was extremely friendly, courteous & empathetic as I was very upset to learn that our GP card application had been declined. She went above & beyond to look into our application in detail to see if she could assist me in any way in relation to same & on discovering I had omitted some relevant information she advised me on how to send in the amendments so that it could be processed again correctly. I think it’s very important to acknowledge excellent customer service, therefore I wish to thank Elaine for all her guidance & advice. She was an absolute pleasure to deal, has a lovely manner & is a very valuable asset to your organisation.

Orlaith was absolutely wonderful on the phone. She was very helpful, knowledgeable and kind. Thank you for taking care of my patients.

It is a testament to RelateCare, your services, performance and people that you remain a key partner with our hospital system, despite a number of changes in our leadership over the years as well as changes amongst our main points of contact.

I just want to take a few minutes and tell you how great Sarah is. I work in the healthcare sector and I just want to tell you she is perfect. She is so patient, knowledgeable and friendly. She is just so good!