I called to make an appointment and figure out a few logistical pieces with some MyChart stuff. I have been on the phone for the past 25 minutes with one of your agents. He said his name was Lefteris. He was so spectacular, so fantastic, calm, understanding, and solution based. He figured out how to get me a telemedicine appointment this afternoon with a specific person. He maneuvered through all that and told me what to do later in the year for a follow up with another doctor. Everything he did was fantastic. He’s an amazing representative for UW Medicine.