Leadership Development in Healthcare

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Learning and Development, Brendan Magan about the philosophy behind RelateCare’s Leadership training and development solutions.  Brendan Magan has over twenty years’ experience deploying and optimizing learning and development solutions across the globe within an array of service industries. Brendan’s background in […]

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The Evolving Methods of Training in the Contact Center

Customer expectations for service are constantly increasing, and this is the case in all industries, from banking to communications, and particularly in healthcare. It is no longer enough to simply ‘give an answer’ or direct the customer or patient to the right place. The contact center must offer a complete customer experience where the quality […]

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