RelateCare has been acquired by Huron

RelateCare has joined Huron, a partner to the most respected healthcare organizations.

Our Services

Access and
Revenue Cycle Solutions

Our patient contact centers provide highly skilled, 24/7/365 support, serving as a seamless extension of in-house operations. With a proven track record of enhancing productivity and driving strategic change, we empower organizations to improve patient access, optimize revenue cycle processes, and unlock greater financial and operational efficiencies.

Care Coordination and Clinical Solutions

Our clinical team—comprising experienced Registered Nurses, Medical Assistants, and Health Coaches - seamlessly integrates with your internal team to enhance patient support before and after appointments. Our RN-led team updates patients’ Electronic Health Records (EHR) in real time, ensuring accurate documentation while freeing up hospital staff to focus on in-person patient care.

Consulting
Services

Our consulting team combines deep clinical and front-end revenue cycle expertise to uncover challenges, refine workflows, and ensure patients receive the right care at the right time. By optimizing processes and eliminating inefficiencies, we help healthcare organizations enhance access, improve financial performance, and drive sustainable operational improvements across healthcare access, revenue cycle and contact center operations.

We Care about our reputation.

By combining the latest enabling technologies with our deep healthcare expertise, we deliver a comprehensive suite of services designed to optimize the patient access journey and create a more efficient, patient-centered experience. We partner with organizations to enhance access to care and front-end revenue cycle models, provide virtual clinical support as an extension of their healthcare team, and manage patient appointment needs through our highly experienced contact center operations. Our solutions are backed by best-in-class management tools and robust security measures, governed by HIPAA and ISO/IEC 27001 standards to ensure data protection and compliance.

How likely are you to recommend RelateCare to a colleague/peer?

Liklihood of recommendation

We've been working with RelateCare to enhance our patient access operation since 2013. From the start, RelateCare brought a level of focus that enhanced our people, processes and technology. The have helped up through the enormous task of standardizing our scheduling processes, while vastly improving the quality of patient engagement through our new world-class Patient Access Service Center. We are now more efficient at scheduling appointments, and that means greater patient access and improved revenue.

"Communication is critical as we seek to improve value patients while lowering costs. RelateCare is uniquely positioned to provide the tools and processes that will make healthcare providers more accessible to patients,"

"VNA Health Group has had the privilege of partnering with RelateCare in numerous projects through VNAHG’s Connected Health Institute. RelateCare runs VNAHG’s post-discharge call back program designed to ensure patients know their medications, are satisfied with their home care, and have the tools needed to successful stay healthy at home. This project has had proven success through improvements in patient satisfaction rates, a measurement that will only grow in importance and value within the healthcare industry. RelateCare’s partnership has been pivotal in the growth of VNAHG’s Connected Health Institute as we continue to find ways to use telephonic and information technology to better care for our patients and their families,

RelateCare has been a trusted partner to Stanford Medicine Children’s Health since 2013. They are consistently there for us when changing market demands require us to respond. We value the integrity and flexibility of the management team, while our patients value their interactions with RelateCare contact center agents. As we continue to evolve our Access solutions, RelateCare is at our side bringing their best practice expertise.

Imagine a world where every patient’s experience of your organization is a positive one

Where they can contact you at a time and on a platform that works for them; where they are greeted by a user-friendly system or empathetic person who is able to quickly schedule an appointment with the right clinician for them; where they turn up to the appointment with all the necessary tests completed and with insurance pre-authorized; where follow-up is managed by a remote team using robust clinical protocols that mean patients remain and succeed at home; and where they tell their friends about the positive experience they had. We can help you make it a reality. Contact us to find out how.

We Care about our clients.

RelateCare is a partner of choice for several large health systems across the US, academic medical centers, as well as children’s hospitals, including 4 of the 10 top ranked hospitals in the country.

Some of our key partners.

With locations in Ireland and the USA, RelateCare has the experience and the capacity to develop relationships with its clients that are long lasting and deliver innovative and unique opportunities to address current and future healthcare challenges.

We are Hiring

RelateCare is a growing company with a special purpose to improve health equity and improve patient outcomes, and we are doing it one interaction at a time. We connect patients to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and healthcare organizations. Its work that matters.

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