RelateCare | Communicating Better Health

    RelateCare is a healthcare communications consultancy and outsourcing organization that provides patient access and patient engagement solutions to leading healthcare organizations around the world. RelateCare is uniquely positioned to advise and support healthcare organizations seeking to optimize their patient access, appointment scheduling, telehealth, and contact center models through a range of innovative consultancy and outsourcing solutions.
    We provide the knowledge and support necessary to increase patient access, reduce readmissions and create a patient-centric healthcare experience.

    Increase Patient Access

    Lower the Cost of Care

    Improve Patient Satisfaction

    Increase Productivity

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    Healthcare Contact Center Consulting

    RelateCare’s consultancy services transform contact centers into pivotal value adding revenue generators for healthcare organizations. Our team of experienced contact center consultants and clinical professionals are experts in the design and implementation best-in-class patient access and patient engagement solutions.
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    Clinical and Wellness Programs

    RelateCare’s team of experienced Registered Nurses, Medical Assistants and Health Coaches empower healthcare organizations to seamlessly manage and co-ordinate patient care journeys. RelateCare Nurse Triage, Post Discharge follow up, and Wellness Solutions ensure patients receive the right level of care and support when they need it.
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    Business Process Outsourcing

    RelateCare’s  non-clinical outsourcing communication solutions enable healthcare organizations to focus on  their core competencies. RelateCare’s contact centers act as a virtual extension of an organizations existing operations. RelateCare’s contact centers operate 24/7 and are equipped with the latest technology and resources necessary to provide an elevated patient experience.
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    Specialized Support Services

    Often, healthcare organizations look for outside expertise in the continuous support of their contact center operations. RelateCare’s suite of specialized support services are cleverly designed to support and integrate with existing contact center operations to manage quality, reporting, training and staffing.
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    Click here to see RelateCare's resources about Healthcare Contact Centers.

    Case Studies

    Centralization of Primary Care Scheduling

    Centralization of Primary Care Scheduling

    Stanford Children’s Health Case Study

    Stanford Children’s Health Case Study

    HSE Quitlink Case Study

    HSE Quitlink Case Study

    Cleveland Clinic Case Study

    Cleveland Clinic Case Study

    Patient Testimonials

    You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

    Patient, Appointment Scheduling Service, California, USA

    I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

    Patient, Lactation Service, Ireland

    It’s so nice to have someone here to listen to me

    Patient, Post Discharge Service, Cleveland, USA

    I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

    Patient, Appointment Scheduling Service, Boston, USA.

    The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

    Healthcare Leader, Nurse Triage Service, Texas, USA.

    The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

    Patient, Appointment Scheduling Service, Texas, USA.

    you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

    Patient, Appointment Scheduling Service, St. Louis, USA.

    Patrick went the extra mile, he was compassionate and made our experience so much easier

    Patient, Appointment Scheduling Service, California, USA.

    See what some of our clients say about our work

    Memberships and Accreditation’s

    Awards

     

     

    Want to improve your patient access?

    CONTACT US

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