Care is in our name.

We are experts in providing innovative consulting, administrative and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.

We Care about our reputation.

Leveraging the latest in enabling technology and drawing on our deep understanding of healthcare systems through our expert and experienced personnel, we are able to deploy a range of service offerings to enable organizations to optimize their patient access journey, creating a more efficient and patient-centered experience. Our services include, partnering with our clients to enhance aspects of their access to care and revenue cycle models, while also offering virtual clinical support solutions as extensions of their healthcare team, and managing their patient appointment needs through our highly experienced call center operation. All underpinned by best-in-class managerial and support tools, and governed by the HIPAA/ISO/IEC 27001 family of standards to keep information secure.

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"Communication is critical as we seek to improve value patients while lowering costs. RelateCare is uniquely positioned to provide the tools and processes that will make healthcare providers more accessible to patients,"
Dr. Thomas J. Graham Former Chief Innovation Officer, Cleveland Clinic
"VNA Health Group has had the privilege of partnering with RelateCare in numerous projects through VNAHG’s Connected Health Institute. RelateCare runs VNAHG’s post-discharge call back program designed to ensure patients know their medications, are satisfied with their home care, and have the tools needed to successful stay healthy at home. This project has had proven success through improvements in patient satisfaction rates, a measurement that will only grow in importance and value within the healthcare industry. RelateCare’s partnership has been pivotal in the growth of VNAHG’s Connected Health Institute as we continue to find ways to use telephonic and information technology to better care for our patients and their families,
Dr Steve LandersPresident and Chief Executive Officer, VNA Health Group
RelateCare has been a trusted partner to Stanford Medicine Children’s Health since 2013. They are consistently there for us when changing market demands require us to respond. We value the integrity and flexibility of the management team, while our patients value their interactions with RelateCare contact center agents. As we continue to evolve our Access solutions, RelateCare is at our side bringing their best practice expertise.
Lee KwiatkowskiVice President, Ambulatory Access and Operations, Stanford Children's Health
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Imagine a world where every patient’s experience of your organization is a positive one

Where they can contact you at a time and on a platform that works for them; where they are greeted by a user-friendly system or empathetic person who is able to quickly schedule an appointment with the right clinician for them; where they turn up to the appointment with all the necessary tests completed and with insurance pre-authorized; where follow-up is managed by a remote team using robust clinical protocols that mean patients remain and succeed at home; and where they tell their friends about the positive experience they had. We can help you make it a reality. Contact us to find out how.
Contact us to find out how.

We Care about our clients.

RelateCare is a partner of choice for several large health systems across the US, academic medical centers, as well as children’s hospitals, including 4 of the 10 top ranked hospitals in the country.

Some of our key partners.

Our Services

Access and
Revenue Cycle Solutions

Our patient contact centers provide highly skilled resources 24/7 and have a proven track record in improving productivity, removing the admin burden on internal teams and delivering value-added change.

Care Coordination and Clinical Solutions

Our clinical team of experienced Registered Nurses, Medical Assistants and Health Coaches acts as an extension of your internal team to smooth the way for patients before and after their appointments and our RN-led team inputs updates directly into patients’ Electronic Health Records in real time. This frees up hospital staff time to focus on in-person patient care.

Consulting
Services

Our consulting team uses clinical and revenue cycle expertise to help diagnose the issues, improve workflows to make sure the right patient, gets in front of the right clinician, and improve efficiencies.

Latest News

Ed Corr joins the RelateCare as Head of Workforce Management

Ed Corr has joined the RelateCare and Rigneydolphin Group as Head of Workforce Management (WFM) Manager. As Head of WFM, Ed will have responsibility for providing the strategic direction required to optimally staff our Contact Centre teams and lead our WFM & Reporting Team across all physical and remote locations in the Group.

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September 22, 2021
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